October 21, 2026
When to send a review request
Send soon after the work is done, outside quiet hours, and follow up once. Here's how to choose the delay.
The best time to ask is shortly after the customer has experienced the result: a couple of hours after a home service visit, the next day after a dental appointment, or after an order is delivered.
Avoid late evenings and early mornings. Our quiet hours default to 8 pm – 9 am in each location's timezone.
One follow-up two or three days later catches people who meant to respond. More than that starts to feel pushy — which is why plans cap follow-ups.