Help Center
Help Center
New here? Start with the Setup Guide. Building an integration? See the API docs.
How does it work?
Connect a customer source (CSV, manual entry, webhook or API). When a job, appointment or purchase is completed, we check eligibility, schedule a review request after your chosen delay, send it, follow up if there's no response, and stop automatically.
How are review requests sent?
By email on every plan. Text messaging is being activated with US carriers (A2P 10DLC registration); once it's live, texts go only to customers who agreed to receive texts from your business. Every message names your business, links to your Google review page, and includes an opt-out.
What counts toward monthly usage?
One new customer review sequence started — the initial request plus its follow-ups counts once. Text messages also use SMS credits (each plan includes some). Usage resets on your billing date.
Can I connect my current software?
Yes, if it can export a CSV or send a webhook (directly or through an automation tool). Pro adds a REST API. One-click integrations for specific products aren't available yet.
Can I upload customers?
Yes. Upload a CSV, match the columns, and preview the results. Invalid and duplicate rows are skipped, and only customers served in the last 30 days are sent requests.
Does it work with multiple locations?
Yes — Growth includes 3 locations and Pro 10, each with its own Google review link, timezone, automation and reporting.
What happens when a customer doesn't respond?
They get up to one (Starter) or two (Growth, Pro) follow-ups at the interval you choose. After that, the sequence ends — nobody is pestered.
Can I upgrade, downgrade, or cancel?
Anytime, from Billing. Upgrades apply immediately with prorated billing. Downgrades never delete data — extra locations pause until you upgrade. Cancellation stops future billing at the end of your period.
Does this comply with Google's review policies?
We built it to: every completed customer is asked the same way, there are no incentives, no requests for specific ratings, and no filtering of unhappy customers.
Do you guarantee positive reviews?
No. We automate legitimate review requests. Customers decide whether to leave a review and what it says — ratings are never controlled or guaranteed.
Why didn't a customer get a request?
Open the customer in Customers to see their history. Common reasons: they opted out or bounced before, they were asked within your cooldown window, they're already in a sequence, their service was more than 30 days ago, your location's automation is paused, or this period's sequence allowance is used up.
What does “opened your Google review page” mean?
The customer tapped the link in your request and was taken to your Google review form. Google doesn't share whether they then posted a review, so we never mark a review as coming from a specific customer.