Privacy Policy

Who we are

ScaleYourGoogleReviews.com (“we”) provides software that sends review requests on behalf of businesses (“customers”) to the people they serve (“recipients”). For recipient data, the business is the controller and we process it on the business's instructions.

Information we process

• Account data: name, email, business details and billing status. Card details are handled by our payment processor (Stripe) and never stored by us.
• Recipient data provided by customers: names, email addresses, mobile numbers, the date a service was completed, and a record of text-message consent (when, how and the wording used). We process it only to send that customer's review requests.
• Message data: delivery status, review-link opens and opt-outs, used to stop sequences and report results.
• Public business data: a location's public Google rating and total review count. We do not collect who wrote a review.

How recipient data is used

Only to send review requests and follow-ups for the business the recipient did business with, honor opt-outs, and produce that business's reports. We don't sell it, and we never share one customer's recipients with another.

Text messages (SMS)

Texts are sent only to recipients whose consent to receive texts from that business is on record. Message frequency: up to 3 messages per completed visit or purchase. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties, except the SMS delivery provider that transmits the messages.

Opt-outs

Every email includes a one-click unsubscribe link and every text accepts STOP. Opt-outs are honored permanently for that business; a recipient who replied STOP can opt back in only by replying START.

Retention & deletion

• Raw CSV rows are discarded as soon as an import is processed.
• Recipient records, message history and consent records are kept while the business's account exists, so opt-outs keep being honored and consent remains provable.
• After a subscription ends, data is kept so the business can restart without losing history. A business can ask us to delete its account and all associated recipient data at any time; deletion is completed within 30 days, except records we must keep by law (for example invoices).
• Recipients can ask the business — or us, at the address below — to delete their information.

Security

Data is encrypted in transit; integration secrets are encrypted at rest; access is restricted by account and every administrative action is logged.

Processors

Stripe (payments), Resend (email delivery), Twilio (text-message delivery), Google (Places API: public rating and review counts), Vercel (hosting) and Neon (database).

Contact

Privacy questions or deletion requests: support@scaleyourgooglereviews.com, or use the Contact page.